Support Ticket Errors [BP]

  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 38

    Been Trying for support over 6 months !

    Had no access to support for over a year....YES I`ve spent more than the $50 minimum, & yes hyperious it is exactly the issue you describe!
    So Kixeye is aware they have screwed numerous players, what have they done to fix it?  NOTHING ! what a joke.
    Ive posted in forums , pm`d mods, emailed [email protected] , sent a message & posted via facebook & twitter. the ONLY responce from a moderator on this forum: open a new account!  then we get posts with words like PLAYERS FIRST.  
  • SRPunch
    SRPunch
    Greenhorn
    Joined Jul 2013 Posts: 4
    edited 17 Jun 2018, 6:15PM
    Hi,

    I'm facing the problem to submit a TICKET.
    Issue is ..

    • Spent more than $50 but still cannot submit a ticket.
    I have already spend more than $200 on the game, I have used facebook, Kixeye and mobile app to make the purchases. And when I want to submit a ticket I get this message.

    Please sort out this issue or I have to really stop playing game and switch to other game where I get a better support.

    I can share the issue i'm facing right now but if someone support will be provided to me.

    Thanks,
    Santu
  • Filthina_B
    Filthina_B
    Greenhorn
    Joined Apr 2015 Posts: 1
    Says im not elibiable for support because i havent spent 50.00$     .......i just spent 100.00$$$ this last week on 2 fleets
  • Jerry Ragan
    Jerry Ragan
    Potential Threat
    Joined Jan 2012 Posts: 72
    Hello I have an issue. It says I have not paid $50 to be able to make tickets but I know I have. I have payed for fleets and other offers that have come up. I have bought over $50 using FB and also through Kixeye. I have attached a pic of the proof below. If I knew where to look for the Kixeye info I'd snapshot it too but I forgot where to look.   
    The lessons we learn are written on the tombstones of others.
  • notoryos
    notoryos
    Greenhorn
    Joined Aug 2014 Posts: 1

    Hi have a good day pirate i just want to ask about the fm ther is any aditional power in the 111 target last fm my flt 5x in 111 target now first auto return to my base its dead....?

  • Pippa Dee
    Pippa Dee
    Greenhorn
    Joined Jun 2018 Posts: 2
    edited 22 Jun 2018, 10:20PM
    HI im not seeing the send ticket tab in support and ive spent more than $50 required only been playing a month.
    Ive bought about 5-6 flts and have a valid e-mail just not getting any support.

    I have found out it was my own fault I had to dis-able a prog call privacy badger once i did that the links to send tickets appeared 


  • the_worst_shark
    the_worst_shark
    Greenhorn
    Joined Dec 2011 Posts: 12
    I finished in top 50 in raid and only got 5 Caedes shards instead of 150! help please 
    My id: 3324857
  • Jerry Ragan
    Jerry Ragan
    Potential Threat
    Joined Jan 2012 Posts: 72
    Pippa Dee said:
    HI im not seeing the send ticket tab in support and ive spent more than $50 required only been playing a month.
    Ive bought about 5-6 flts and have a valid e-mail just not getting any support.

    I have found out it was my own fault I had to dis-able a prog call privacy badger once i did that the links to send tickets appeared 


    I wish I knew what was causing my issue.
    The lessons we learn are written on the tombstones of others.
  • Hello
    I'm having the same issue as everyone else: I am unable to access support only getting the screen ... Do not have a valid e-mail address ... on following the instructions to validate I get .... This Facebook account is not associated with Kixeye account .... seems strange as I have only ever played through this Facebook account and Its recognized when buying gold and spending money. Please could a mod or CM follow this up and resolve the issue for me 
  • david.privitera.9
    david.privitera.9
    Greenhorn
    Joined Mar 2015 Posts: 2
    I cannot or am unable to submit a support ticket, I have a 10 day Epic Catalyst mortar and I can't use it, what is going on.  Can some one from Six please get back to me....Thanks you

  • ToGor
    ToGor
    Greenhorn
    Joined Dec 2012 Posts: 11
    Player ID: 9954256
    Hi. I not entry in BP for 4 maybe 5 days - yesterday back and see - no - not see weapons in my 12 turrets, no armor not special - I build that last 2-3 years /I think/ and Kix stole that for one time ? I think send message for support Kix - only see here is limit for help - player want send 50$ for Kix? 
    Best concept - stole weapons, maybe ships too and not help if player not send 50$ ???? Last 4 year is not better in game - only today is only bad.
    I need ask - support help me back weapon or other for my base or not? Maybe that only "Kix get revenge" - I say last time - is not better and Kix need only more coins - not repair game, flash crashed ... Kix need new engine for game - flash is old - browser block best play ... Time work better and not cry only for coins ... Pls send me message for my e-mail - not here - I think have problem back here ... Regards - ToGor
  • richard.doran.71
    richard.doran.71
    Greenhorn
    Joined Aug 2013 Posts: 1
    I HAVE BOUGHT THE GALE DEFENCE SYSTEM THREE TIME IN THE MISSIONS AND IT NEVER SHOWS I HAVE IT
  • NicholettaB
    NicholettaB
    Greenhorn
    Joined Apr 2018 Posts: 3
    I am receiving the notice that I have not spent 50 dollars and cannot get support. Well I have spent that now, and still cannot get support. I am really disappointed in a game that makes you BUY your way to getting support, then when I do, still do not get support.
  • jedimasteryoda
    jedimasteryoda
    Greenhorn
    Joined Mar 2013 Posts: 5
    edited 30 Jun 2018, 1:48PM


    I can't support any tickets, I keep getting this screen every time I attempt to do so. Can someone help me?

    I have actually submitted tickets before now I can't what is up?

  • capt.bobspider
    capt.bobspider
    Greenhorn
    Joined Jul 2013 Posts: 3
    i lost my Cannoneer fleet due to much lag interruption 
    Ramon Pena JR
  • warboss.alex
    warboss.alex
    Potential Threat
    Joined Oct 2015 Posts: 35
    getting the same frigging message about invalid email address and email account!  I have been stuck on the loading screen for 40 minutes!  been lagging out all day - did a trace route and it is timing out in some place in Washington DC - it is not my frigging ISP!!!
  • john.p.hayes1
    john.p.hayes1
    Greenhorn
    Joined Apr 2015 Posts: 11
    Doing FM, found that CI-m and CI-X are no longer open to me to buy, they are now classed as owned even though I only have 16 of each, not 99.
    CI-CO says I have 1 of 5 for this week, but I have only just started getting any points. Can you please look into this and fix it.
  • capt.bobspider
    capt.bobspider
    Greenhorn
    Joined Jul 2013 Posts: 3
    when putting my email address in settings it says someone is using it. Of COURSE ME SINCE 2013
    Ramon Pena JR
  • Will Johnson
    Will Johnson
    Greenhorn
    Joined Jul 2011 Posts: 12
    In raid = Dead fleet... yeah yeah... my computer.. my ISP..... clear cashe.... blah blah.....

    same message i got... please fleet was destroyed for no reason....please fix this injustice big will level 92!!

  • Will Johnson
    Will Johnson
    Greenhorn
    Joined Jul 2011 Posts: 12
    it seems everything concerning  urianum has glitch...i just lost a complete hunter fleet...please help!!

  • Shipyard, has increased my build time from 10 hours to 8 days, for no reason, how do I fix this? I tried to go send a ticket but got this response; I am unable to send in a support ticket. It states that I do not have a valid email on file but when i try to connect via Facebook, it says I'm not associated with that account. Please help!
  • capt.bobspider
    capt.bobspider
    Greenhorn
    Joined Jul 2013 Posts: 3
    still not getting support for map' command center stuck on base commands just to shout out in case you arrrre working on it.
    Ramon Pena JR
  • Dillion.Hannigan
    Dillion.Hannigan
    Greenhorn
    Joined Apr 2013 Posts: 14


    I have spent way more than $50. im cant put in a ticket and it sucks im just trying to report a bug in loading i lost a couple fleets in a 112 weekly and couldnt even join battle and or control them.
  • STARBIRD1
    STARBIRD1
    Greenhorn
    Joined Aug 2015 Posts: 1
    I seem to have forgotten my password so I can't edit my settings, and I can't change my password because this account is tied to an email I no longer have access to
  • Dillion.Hannigan
    Dillion.Hannigan
    Greenhorn
    Joined Apr 2013 Posts: 14


    I have spent way more than $50. im cant put in a ticket and it sucks im just trying to report a bug in loading i lost a couple fleets in a 112 weekly and couldnt even join battle and or control them.

  • DirkDiggler1981
    DirkDiggler1981
    Greenhorn
    Joined Jul 2018 Posts: 1

    I cannot save progress because it will not save an acct in browser it just keeps on giving an error when I click ‘save’ even though all check marks are green. Also I cannot connect to my Facebook acct and it doesn’t say anywhere how to do this. I would love to play this game on my phone but it is just impossible. Please help

  • HYPER...1312
    HYPER...1312
    Greenhorn
    Joined Feb 2013 Posts: 3
    i have the same problem Unable to validate identity with Facebook...…..also my ship in refit ends in 1,30 and now says 2days and 20hours!!!!!....can u pls explain that../?? ... tyvm id.9020832
    hater 1312
  • harry.haymes
    harry.haymes
    Greenhorn
    Joined Dec 2014 Posts: 21
    i was trying to watch a battle when i clicked on battle i was relocated to 185 spent a week there then went back to 184 i asked kix to give me a free jump relocate token and still not got it yet

    HARRY HAYMES
  • OBAMA2012
    OBAMA2012
    Greenhorn
    Joined Apr 2018 Posts: 1
    In the last days when logging into the game , It says ' can't plugin' It will allow me to play the game ... can you help me..Thanks

  • Japan0066
    Japan0066
    Greenhorn
    Joined Jun 2014 Posts: 1
    I was ban for no reason how an I get my account back
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