* Due to memory restraints, you may run into slight graphical lag or occasional crashes. If this occurs, please submit a support ticket so that we can offer a few recommendations.
Q: Can I transfer my War Commander progress to War Commander: Rogue Assault?
A: The browser game "War Commander" and the mobile game "War Commander: Rogue Assault" are two separate titles. Progress cannot be transferred between the two.
Q: How can I make sure my progress is permanently saved?
A: When you first start playing War Commander: Rogue Assault, all of your progress is saved locally on your device. This means if you delete the game, lose or break your device, reset to factory settings, etc, you will lose all of your progress.
Linking your account to a back-up login method will ensure this does not happen, as your progress will be saved remotely.
To link your account:
If you ever need to install the game on another device or re-install after a wipe, you can follow these same three steps to retrieve your base.
Q: What is my User ID?
A: To find your User ID (generally needed when submitting a support ticket) click the "Settings" gear in the upper-right corner of the app and then hit the "Help" button. Your User ID will appear at the top of the page and you can click it for the option to "Copy" if necessary.
Q: Where is my purchase?
A: Keep in mind that iOS App Store purchases can take up to 24 hours to appear in your account, particularly if it is one of your first purchases in the game.
If after 24 hours you still have not received your purchase, please use reportaproblem.apple.com to contact Apple Support for further assistance. KIXEYE Support will not be able to review an App Store purchase for you.
Q: How do I submit a support ticket?
A: To submit a ticket:
If you are already logged into your KIXEYE.com account at this point, all you will need to do is fill out the form. Make sure to include your User ID (it will appear at the top of the screen) without hyphens.
If you are not logged in or do not have an account, you will need to either log in or create a new KIXEYE.com account. After doing so:
KIXEYE Senior Moderator
Playing since 9/30/11
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