Drac Hunt Prizes

Joined Mar 2013 Posts: 2
I am unable to collect my 2nd tier prize. I click on my choice, the pop-up asks me to confirm which I do and then I get an error "There was an unexpected error redeeming your prize. Please try again. If this continues to occur, please refresh the game."
I have followed these instructions but to no avail. I have refreshed multiple times and even tried signing out of facebook and signing back in again without success. The game is going to drop my ability to claim a prize in less then 4 hours, is there anything that I can do to permanently resolve this issue? Thanks.
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