Tickets

Destrudo
Destrudo
Master Tactician
Joined Feb 2012 Posts: 2,400
How many days do you set for a reply after the automated response
Lvl 23 - Vega Conflict
Vega ID - 12417  
No prizes yet as no raids yet :p
  • Q Rich
    Q Rich
    KIXEYE Community Manager
    Joined May 2010 Posts: 36,707
    We reply to them as quickly as we can, 2-3 days maximum. Not always possible, but we do our best. If you have been waiting for longer than that, post the ticket number and I'll check into it.
    All Bug Reports should now be sent to us via  Support Form.

    Please do not contact me directly by Chat or via posts on on my profile page. If I cannot deal with it on the forums, it should be taken straight to Support.
  • Destrudo
    Destrudo
    Master Tactician
    Joined Feb 2012 Posts: 2,400

    KIX_SPT_0000793525‏


    Today is the 3rd day though
    Lvl 23 - Vega Conflict
    Vega ID - 12417  
    No prizes yet as no raids yet :p
  • Q Rich
    Q Rich
    KIXEYE Community Manager
    Joined May 2010 Posts: 36,707
    edited 10 Mar 2013, 11:01AM
    I've just sent a copy of the reply from the original ticket, the ticket number you sent was marked as a duplicate of this one, KIX_SPT_0000728703.
    All Bug Reports should now be sent to us via  Support Form.

    Please do not contact me directly by Chat or via posts on on my profile page. If I cannot deal with it on the forums, it should be taken straight to Support.
  • Destrudo
    Destrudo
    Master Tactician
    Joined Feb 2012 Posts: 2,400
    I've just sent a copy of the reply from the original ticket, the ticket number you sent was marked as a duplicate of this one, KIX_SPT_0000728703.
    ok i replied to that one again explaining the problem a little more in depth, an with what they asked for
    Lvl 23 - Vega Conflict
    Vega ID - 12417  
    No prizes yet as no raids yet :p
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