My forum account? Signature lost post count reset

H4YDEN
H4YDEN
Incursion Leader
Joined Oct 2011 Posts: 1,219
My forum account appears to have been reset.

My post count has been reset and more importantly to me my signature has gone.

Is there a way to get this back?

The problem appeared to stem around me creating a new avatar for myself but I may be wrong
H4YDEN
Sectors Visited 11, 14, 61, 95, 96, 102, 103, 105, 112, 125, 128 138, 139, 144, 151, 181, 190, 191, 192, 222, 223, 232, 240, 307, 310, 314, 367, 379, 381, 394, 437, 445, 467, 476
Started playing 21st October 2011
Youtube channel http://www.youtube.com/user/H4YDEN0503
You don't need drac hulls to be good at this game, you need a brain 
  • H4YDEN
    H4YDEN
    Incursion Leader
    Joined Oct 2011 Posts: 1,219
    I'm also now unable to access the game from the kixeye.com site
    H4YDEN
    Sectors Visited 11, 14, 61, 95, 96, 102, 103, 105, 112, 125, 128 138, 139, 144, 151, 181, 190, 191, 192, 222, 223, 232, 240, 307, 310, 314, 367, 379, 381, 394, 437, 445, 467, 476
    Started playing 21st October 2011
    Youtube channel http://www.youtube.com/user/H4YDEN0503
    You don't need drac hulls to be good at this game, you need a brain 
  • Tavx
    Tavx
    Skilled Warrior
    Joined Dec 2012 Posts: 336
    Same thing happened to me. I can't access BP through kixeye.com from one computer using this account, lost my post history and signature.
    Level 74

    That's about it.
  • KiLLeRnOOb
    KiLLeRnOOb
    Skilled Warrior
    Joined Mar 2012 Posts: 311
    edited 17 Feb 2013, 4:27PM
    H4YDEN said:
    My forum account appears to have been reset.

    My post count has been reset and more importantly to me my signature has gone.

    Is there a way to get this back?

    The problem appeared to stem around me creating a new avatar for myself but I may be wrong
    My forum account has been reset also, but I managed to keep my signature.

    I read one of your other posts and in that post we seemed to have the same problem.

    Check your game stats aswell mate, my lifetime resources have been reset also.

    I ended up with 2 entites linked to my forum name, with half the information on one entity and the other half on the other entity, I suspect this is happening to others.

    http://www.kixeye.com/forum/discussion/332112/account-migration-give-us-your-details/p9 <~~~~~ 4th post down (cannot link to posts anymore)
  • CaptainMorgan537
    CaptainMorgan537
    Greenhorn
    Joined Feb 2013 Posts: 8
    Just happened to me. Shows how much of a huge problem Kixeye has on their hands beyond just the game itself.


  • Q Rich
    Q Rich
    Unicorn Overlord
    Joined May 2010 Posts: 37,470
    just happened? is this the first time you have logged in for a month or so?


    I know that this issue is currently receiving some dev time - but I can't promise when a fix will be rolled out.
    Please do not contact me directly by Chat or via posts on my profile page. If I cannot deal with it on the forums, it should be taken straight to Support.
  • CaptainMorgan537
    CaptainMorgan537
    Greenhorn
    Joined Feb 2013 Posts: 8
    Explain why one minute I had everything in the forums then a very short time later POOF! everything is gone. CS sure isn't any help.   Check my game activity. I've been on quite a bit in the last few months both playing and visiting the forums.  Kixeye has got some serious problems brewing if they suddenly lose forum data and reset forum accounts just because they feel like it.


    just happened? is this the first time you have logged in for a month or so?


    I know that this issue is currently receiving some dev time - but I can't promise when a fix will be rolled out.


  • Q Rich
    Q Rich
    Unicorn Overlord
    Joined May 2010 Posts: 37,470
    CaptainMorgan537 said:
    Kixeye has got some serious problems brewing if they suddenly lose forum data and reset forum accounts just because they feel like it.
    In theory we have not lost your forum data, and we certainly didn't do this because we felt like it. As I have already said:
    I know that this issue is currently receiving some dev time - but I can't promise when a fix will be rolled out.

    Please do not contact me directly by Chat or via posts on my profile page. If I cannot deal with it on the forums, it should be taken straight to Support.
  • Hyperius
    Hyperius
    Moderator
    Joined Dec 2011 Posts: 12,121
    I've sent in a support ticket about it and gotten a response that there is two separate accounts now and the original is still there but I can't see it and that they're working on it, so as long as my posts on this one count to my original... no problem lol

    KIXEYE Senior Moderator

    Playing since 9/30/11

    Helpful Links:  Site Rules / Report a Player / ToS / Ticket Status /

    Have a problem? KIXEYE Customer Service

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