Community Support

This is NOT the forum for War Commander web. For that forum, go here: https://www.kixeye.com/forum/categories/war-commander

War Commander: Rogue Assault is a new mobile title from KIXEYE. Any topics created that are not about WC:RA will be moved to the appropriate forum.

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How To: Submit a Support Ticket Pinned Locked Hot about three years ago by CM Scarlett	1.2K	0	Greetings, Commanders! If you run into any trouble with War Commander: Rogue Assault, you many need to submit a ticket to Customer Support. The easiest way to contact support is through the in-game support option. Just tap your avatar in the top left, hit settings, and tap "SUPPORT." If you are unable to enter the game, you can contact support from any computer at https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Please also keep the following best practices in mind: * Always incl… CM Scarlett 14 May 2016, 12:09AM
The WC:RA Community is Here to Help! Pinned Locked Hot about three years ago by Hyperius	510	0	Greetings Commanders, This forum is where you can get help with War Commander: Rogue Assault. If you have an issue you can post it here for the community to assist with, or you can submit a support ticket here. Please give as much information as possible about your issue and we will try to help. Please note War Commander web has its own community support, which can be found here. Hyperius 24 Jan 2016, 5:03PM
WC:RA Frequently Asked Questions Pinned Locked Hot about three years ago by Hyperius	1.8K	0	Q: Can I play on Android? A: Currently War Commander: Rogue Assault is only available on iOS. KIXEYE is planning to release on Android as well, but do not have a release date yet. An announcement will be posted in the forums when that information is available. Stay tuned. Q: Why can't I find the game in the app store? A: War Commander: Rogue Assault is currently only available in certain countries as part of a limited iOS release. If the game is not available for you at this time, keep an ey… Hyperius 21 Nov 2015, 5:26PM
Getting my account back after being banned for no reason about a week ago by bust a nut	22	3	And this is the only place i can put a support ticket in because i got banned for no reason .. ill see if i get a reply this week . If not ill go threw google to refund my whole accout from hhe beggining bust a nut 18 Feb 2019, 4:59PM
I have trouble buying gold Sunday morning by cry worck	43	8	every time I purchase gold ... my bank account gets lower!!! FIX THIS!!!! it will fitz 17 Feb 2019, 6:58PM
Rogue assault about three weeks ago by Tiko Masumyan	19	0	My account lags ARMENIA_Tiko lvl 30 I went to Аляс(Клан) and started not to move the screen😑😔 Tiko Masumyan 6 Feb 2019, 11:09AM
Buying gold overcharge about three weeks ago by Bullwp1	6	0	Buying gold, when I receive my bill from the apps store it’s twice the amount ex: 20$ dollars purchase ends up to be 40$, tried communicating when kixeye no return, the apps store says it’s kixeye the problem, am my the only one with this problem ? Bullwp1 4 Feb 2019, 9:16PM
unfortunately i lose my event xp about three weeks ago by Raja Abbasi	5	0	Dear kixeye , i had played last event of jan 2019 . i had given huge xp of time i got around 40 million xp out of which i spend 10 million xp . suddenly i got sick and was admited to hospital for some days . when i came back found that i have lost all my xp . it was shocking for me because i took long time of me . please do needfull to get back my 30 million xp . i will be thankfull Raja Abbasi 2 Feb 2019, 1:35PM
Smash n Grab Vet Tier order? about a month ago by Jabo51581	6	0	Todays the 4th SnG in Jan....Why is the Vet Tier week 1 active? Jabo51581 23 Jan 2019, 6:58PM
I didn't get the paladin lv.10 equipment blueprints after about a month ago by Eason Li	2	0	I didn't get the Paladin lv.10 equipments yet after I and my group >30 ppl got Paladin blueprint in Morningstar act. please help this my user ID:A0014A643A77W253 Eason Li 23 Jan 2019, 4:31PM
CUSTOMER SERVICE Hot about a year ago by Louis Kakascik	245	8	When I remove the Reaper, it adds to AC-130. Help... Elbert Yee 16 Jan 2019, 12:54AM
Himars level guide????🔥 about a month ago by IEYEDWILLIE	13	0	Could someone please provide a level guide (required commons & criticals/level) for Himars? Thanks IEYEDWILLIE 16 Jan 2019, 12:20AM
User name about a month ago by Smile Man Ezy Ezy	11	0	I forgot my username how can i do Smile Man Ezy Ezy 12 Jan 2019, 5:37AM
!!!!!!!!!!!!!!!!!!!!!!!! ARE YOU SERIOUS !!!!!!!!!!!!!!!!!!!!!! about three months ago by Fatih Duran	125	1	OH WOW YOU’RE RIGHT!!! I CANNOT BELIEVE THAT THE GAME GETS MORE DIFFICULT AT HIGHER LEVELS!!! AND EVEN MORE SHOCKING IS HOW THE PEOPLE WHO CREATED AND MAINTAIN THIS ENTERTAINMENT PRODUCT (BY WORKING ON IT FULL TIME AS THEIR ACTUAL JOB) LET US PLAY IT FOR FREE BUT ALSO OFFER SHORTCUTS FOR THOSE WHO WISH TO ADVANCE MORE QUICKLY AND ARE WILLING TO PAY FOR VARIOUS ADVANTAGES, THUS CREATING A REVENUE STREAM THAT MAKES THE GAME AN ECONOMICALLY VIABLE ENDEAVOR, WITH NEITHER ANY REQUIRED PAYMENT NOR FO… Saint Deraj 9 Jan 2019, 8:58AM
rogue error assault about a month ago by aguila50	24	0	Hello I get in touch with you because from the last update that took place it is impossible to start the game load the shield and leaves the game. aguila50 7 Jan 2019, 8:08PM
Legendary Subscription Hot about two months ago by Jeff Chappell	24	24	Same problem here, I subscribed in December , now in January it unsuscribed me, and I was getting none of the legendary cases or benefits. Been a player for two years if this doesn’t get fixed NOW! i am done with this game. Putting a ticket in every time I get unsuscribed. verhegja 6 Jan 2019, 5:13PM
Stuck in tutorial about a year ago by ClashofClansIsBetter	62	8	stuck in tutorial, asks me to click on the platform yet doesn't show anything when i do W_A_N_T_E_D 6 Jan 2019, 6:02AM
Canceled my account about two months ago by Luis Ramirez19	55	1	My account in Lever 60 A4FAE23F950B5317 HUNTER38PR 29 Dec 2018, 8:43PM
Are there Discord or line rooms about three months ago by Atlas19kilo	42	4	Atlas19kilo said: It says its expired Then, it could be the case that you have either been banned from the Discord server or that you are affected by a mysterious issue on discord. You could try to join another server and see if that works. In the case that you have been banned, you can join the WC Discord server and then contact CM Chris via a private message using this channel. WC Discord server: https://discord.gg/warcommander Axel L 25 Dec 2018, 11:21PM
Support about two months ago by Maranwe	24	0	Why email is not working? It is nobody is using it so how to contact support? In that email it says to use this forum how I wanna email them Maranwe 13 Dec 2018, 10:59PM
Not receiving any notifications about five months ago by ghostbusters234	32	1	Me too I have the same problem. I change my phone and I no longer receive notifications on my account. Moi Aussi j'ai le méme problème. j'ai changer de téléphone et je ne recoie plus les notification sur mon compte. Antoine ZLotnicki 13 Dec 2018, 6:45PM
Lost Account Hot about two years ago by reese803	516	6	I recently lost my WCRA account due to installing a new game in my new phone. I thought the game would automatically connected to my base. But instead of that, the game presented me with a new base back from zero. And when i tried to play the game in my old phone, it instantly connected the game with the new base rather than my real base. Now i really don’t know what happened, but i really really need your help in getting my real base back. Please help me. I love this game very much, but starti… Slamet Riyadi 8 Dec 2018, 6:02AM
Poor connection (error code 19) about two months ago by Sony Ade	16	5	If you want to report any issues related to WC:RA, I would suggest doing it either on the WC:RA Discord server, WC:RA Reddit page or via a support ticket. This is due to the reason that the WC:RA forums on kixeye.com is no longer monitored. Helpful links WC:RA Discord: https://discord.gg/pYADBeg WC:RA Reddit: https://www.reddit.com/r/RogueAssault/ WC:RA Support: https://rogueassault.zendesk.com/hc/en-us Axel L 6 Dec 2018, 10:59PM
Abbonamento about two months ago by streetglidemio	11	0	Buona sera ho riscontrato un problema che il mese scorso ho fatto l’abbonamento che fino al 31 11 tutto avevo tutto ciò che è scritto ma dal 1 12 si è rinnovato automaticamente ma dal 1 12 a oggi 04 12 non mi sta perdendo nulla ciò che è scritto nel l’abbonamento.. mi date spiegazioni? streetglidemio 4 Dec 2018, 5:38PM
Lost LVL 37 progress. about three months ago by H3LLC4T1	43	9	When I logged on several days ago 11/27/18), my LVL 37 (LVL 6 CC) profile and base were gone and it forced me to do the tutorial again and started me at LVL 2 (LVL 1 CC). I can still see my original base and profile in my Alliance members tab and I am pissed off, because I spent about $70 getting started to play with my family only to get screwed out of my base and everything I paid for. H3LLC4T1 4 Dec 2018, 6:32AM
Il gioco si blocca about three months ago by Claudio Irde	22	2	Perché il gioco si chiude se uso attacco aereo? Claudio Irde 25 Nov 2018, 3:44PM
Game shut down without notice about ten months ago by Dameon Luttrell	143	3	When attacking the enemies out me from game Yasser Barca 20 Nov 2018, 4:55PM
Error about three months ago by Makrus1988	31	1	my nick in game Макс, level 30, base is in Serbia, clan Елизиум. ID can't find out as the game freezes right after login. Makrus1988 18 Nov 2018, 5:26AM
no effect of boost oil, please fix about three months ago by huyhung90	24	0	Image Added huyhung90 6 Nov 2018, 8:26AM
Store , alliance credit about four months ago by Gionfran Wah	11	0	How come I won so many game ,and my points never get increase , can kiseye settle this problem ASAP ? Gionfran Wah 5 Nov 2018, 5:50PM
error 9 about four months ago by BOW31LIOLE	21	1	I would recommend contacting customer support about this issue. https://rogueassault.zendesk.com/hc/en-us Axel L 26 Oct 2018, 10:42PM
useless choppers about four months ago by renzo1111	32	0	helicopters don’t work anymore? i wonder why i am unable to use my choppers since early october? anyone knows..? renzo1111 23 Oct 2018, 10:16AM
我的账户被禁了 about four months ago by Cui Longyu	31	1	Translation of question using Google Translate: My account has been banned My account ID is 109709b8bb9639e9 I hope you can solve it for me as soon as possible. Answer in English: If your account has been banned and you want a second chance, you will have to send a ban appeal to kixeye support. Link: https://rogueassault.zendesk.com/hc/en-us Translation of answer to Chinese using Google Translate: 如果您的帐户已被禁止并且您想要第二次机会，则必须向kixeye支持发送禁令申诉。链接：https:/… Axel L 22 Oct 2018, 9:23PM