Community Support

This is NOT the forum for War Commander web. For that forum, go here: https://www.kixeye.com/forum/categories/war-commander

War Commander: Rogue Assault is a new mobile title from KIXEYE. Any topics created that are not about WC:RA will be moved to the appropriate forum.

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How To: Submit a Support Ticket Pinned Locked Hot about two years ago by CM Scarlett	982	0	Greetings, Commanders! If you run into any trouble with War Commander: Rogue Assault, you many need to submit a ticket to Customer Support. The easiest way to contact support is through the in-game support option. Just tap your avatar in the top left, hit settings, and tap "SUPPORT." If you are unable to enter the game, you can contact support from any computer at https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Please also keep the following best practices in mind: * Always incl… CM Scarlett 14 May 2016, 12:09AM
The WC:RA Community is Here to Help! Pinned Locked Hot about two years ago by Hyperius	431	0	Greetings Commanders, This forum is where you can get help with War Commander: Rogue Assault. If you have an issue you can post it here for the community to assist with, or you can submit a support ticket here. Please give as much information as possible about your issue and we will try to help. Please note War Commander web has its own community support, which can be found here. Hyperius 24 Jan 2016, 5:03PM
WC:RA Frequently Asked Questions Pinned Locked Hot about three years ago by Hyperius	1.7K	0	Q: Can I play on Android? A: Currently War Commander: Rogue Assault is only available on iOS. KIXEYE is planning to release on Android as well, but do not have a release date yet. An announcement will be posted in the forums when that information is available. Stay tuned. Q: Why can't I find the game in the app store? A: War Commander: Rogue Assault is currently only available in certain countries as part of a limited iOS release. If the game is not available for you at this time, keep an ey… Hyperius 21 Nov 2015, 5:26PM
Lost Account Hot about a year ago by reese803	373	2	On my Facebook account i was level 44, when i login into kixeye i was level 5.. what happen? harold olavidez 11 Sep 2018, 7:12AM
War commander rogue assault Hot about three years ago by Midou629	346	4	hello my friend, i got a little problem, i found at the time of logging in this game, not with my base, but found someone else's base, can it help to restore the base on my account I will be very happy to be helped immediately Tank you be for Eka Budiharto 23 Aug 2018, 11:26AM
error code 1 ( poor internet connection) after update Hot about a year ago by Edward Tobing	164	1	Mine won’t start it gets halfway then says poor connection error 2. Which is bullshit because I’m here now writing this message so clearly I have connection LTE. Deleted the game and downloaded again same problem might just say fuk it and delete permanently. Chris Webster11 18 Aug 2018, 2:50PM
2 Devices, Main base lost about two years ago by wohast	71	3	Hello sir how can i recover my old wc account lvl 52 can you please help me to return my game thanks fernand penilla 2 Aug 2018, 12:03PM
Game shut down without notice about four months ago by Dameon Luttrell	65	2	I would suggest to post information about WC:RA issues on the WC:RA Discord or Reddit server. This is mainly due to the fact that this forum section is sadly more or less dead. Helpful links WC:RA Discord server: https://discord.gg/c5aG5x WC:RA Reddit server: https://www.reddit.com/r/RogueAssault/ Axel L 24 Jul 2018, 10:05PM
Lost Gold about two months ago by Oknavarro	21	2	If someone can tell me how i spent 6500 gold, then im happy to bhy another cache of gold. Does anyone know if the admins can do this? Oknavarro 16 Jul 2018, 10:27AM
Got banned from all chat boards about two months ago by Glen Pierce	21	2	How can i reach the group coordinator. If i cant pm anyone Glen Pierce 14 Jul 2018, 12:05AM
app won't load about three months ago by Stephen_R93	11	1	How do I get rogue assualt on my Android device the app store tells me it not compatible with my device Stephen_R93 1 Jul 2018, 7:17PM
3 days special op only lasted 24 hours about three months ago by Anthony Kan	61	2	until today there's nobody from KIXEYE care to answer that question. what kind of TRASH tech support is this?REALLY DISAPPOINTED WITH THIS GAME Anthony Kan 25 Jun 2018, 4:12PM
Daily Raid Problem!!! Serious bug about three months ago by forhill	21	0	I find some serious problems in daily raid. When i attact and exit. The point is going to up. If I repeat this (attack and exit), The point is going to over 1000. I believe that KIXEYE need to fix this bug. Otherwise, users are not going to buy any point in your store. Hurry, Kixeye!!!! forhill 19 Jun 2018, 8:24PM
Account lost about three months ago by alex dewald	11	0	Guten Tag, HELL ME Ich habe mir ein neue Tablet gekauft, extra für das Spiel. Ich melde mich bei mein Google Account, dann wollte ich spielen und sehe ,dass es nicht mein Account ist. Ich bitte Sie ganz herzlich mir helfen meine richtige Spiel Account wiederstellen. Ich habe in diese Spiel über 3000€ investiert Mein Spiel Name: RUSАлексLex Spiel Level : 65 Spiel ID: 4C4521B847AF5FC9 ich hoffe,dass Sie mir helfen Mit freundliche Grüße Alex Dewald alex dewald 19 Jun 2018, 3:53PM
ACCOUNT LOST!!!! about six months ago by ININDER	42	1	Sehr geehrte Damem und Herren, Heute ist so was mir passiert. Ich habe mir ein neue Tablet gekauft, extra für das Spiel. Ich melde mich bei mein Google Account, dann wollte ich spielen und sehe ,dass es nicht mein Account(Bild 1) ist. Ich bitte Sie ganz herzlich mir helfen meine richtige Spiel Account (Bi wiederstellen Mein Spiel Name: RUSАлексLex Spiel Level : 65 Spiel ID: 4C4521B847AF5FC9 ich hoffe,dass Sie mir helfen Mit freundliche Grüße Alex Dewald alex dewald 18 Jun 2018, 12:07PM
Cool down tokens about three months ago by marauding badger	88	0	What are the cooldown tockens and how do i us them? marauding badger 13 Jun 2018, 4:49PM
Developers don’t care for their buyers I guess about three months ago by Rogue Assaulter	11	0	Hey Kixeye, I wanted to invest on this game but now I won’t. I am not exaggerating, In PVPs I have to skip through 90 bases to get 1 base that has the core element of game- metal rewards, where else could I get it and play further. I have a tremendous infamy if that’s the excuse ur dev team will be making again. My username is Rogue Assaulter. I’ve tried ur in game support several times by email Id- [email protected] but it’s unanswered every time. I’ll be quitting the game if not heard this t… Rogue Assaulter 13 Jun 2018, 2:20PM
Response times Customer Support about three months ago by schnusel01	11	1	Depending on any backlogs, it usually takes at least 72 hours. Replying before an agent does will only postpone an official response, so the only thing you can do for now is be patient. KrisK 8 Jun 2018, 3:37PM
Chat/ notifications have not been working since I started playing this game (iOS) about three months ago by DeltaMikeIII	1	0	Ever since I have been playing this game (level 32) i cannot get the chat/Notifications function to work, All I get is a greyed out background, and a swirling icon with a message saying “you are offline” I have done every update, contacted support 3-4 times and cannot get a answer, And the person who tries to answer, I get a link to a kixeye page that says “page not found” So I can’t even communicate with the person who is trying to troubleshoot the problem. If anyone can help, or get a… DeltaMikeIII 8 Jun 2018, 5:32AM
can u kix nobs explain this? about five months ago by RickSanchez	122	2	Yes they broke this a few weeks back,not that big of a deal to me,but is annoying. DOUBLE DOG 5 May 2018, 4:23PM
Level 71 sucks. No way to get commons from strongholds about five months ago by Phil Jones86	88	0	Reached 71 and now I can’t earn commons from strongholds as they only go up to 55 even though I’m in a 65-75 zone. How can I earn commons now? Phil Jones86 16 Apr 2018, 12:56AM
Thorium Harvester about five months ago by bigfootcnc	102	4	Opps, a wc:ra question snuck into wc. Sorry folks, Moving thread. CyberToad 11 Apr 2018, 2:07AM
Would map problems about nine months ago by kennethmartin39	51	1	Can’t get out of the area I’m in. Need to access world map garurobins 10 Apr 2018, 10:07PM
CUSTOMER SERVICE about six months ago by Louis Kakascik	127	6	Why did not the administrator start new members with 10,000 gold and a bundle package to get to lvl 10 on everything that would be very grateful of them Signed catusJack Rick Blackmon 7 Apr 2018, 8:00PM
RAW-Alperen-TF. (68 lvl) about six months ago by favour0761	11	0	Dear Kixeye. My player ID is 9A34F8CC7DF40763 and the player name is; Armageddon-TR. (57 level) and to [email protected] The only problem in my game is; another account being cloned. My friend's player ID; 9620656F796B56A8 and player name; RAW-Alperen-TF. (68 lvl) This game is registered to [email protected]. This second accountant, my friend, when I enter the game, again my Armageddon-TR game opens. When these two separate accounts are checked, there is already a problem. What we wa… favour0761 27 Mar 2018, 11:58AM
This game is rigged by the makers about seven months ago by Hector Santiago	81	0	I am a lvl 45 and when attacking other lower lvl bases i cant take the base even with all upgraded units i swear rhey do this on purpose is like you can do in unless you sp nd your paycheck to by special ops and pay for asvance upgrades. Hector Santiago 22 Feb 2018, 5:08PM
I can not undo my lvl 51 user about seven months ago by ismailssenel	21	0	I can not undo my lvl 51 user February 07, 2018, installed my other phone game at [email protected] I accidentally chose LVL 1 account instead of LVL 51 level IYI_Kaptan-ı Derya_IYI account. So I want to restore my account of IYI_Kaptan-ı Derya_IYI at LVL 51 level linked to [email protected] account. please help me now. I keep sending a message but it has not been corrected. lvl 51 player id:78E07056EA947860 IYI_Kaptan-ı_Derya_IYI ismailssenel 13 Feb 2018, 7:05AM
Overwritten account - need some help about eight months ago by BARBARSSA	21	0	please need some help, yesterday my son mess with the game i did not know what he did but when i log in found that my base is changed i re-install the game so everytime i open my game still overwritten, please help me retrieve my game thanks . PLAYER ID: 9DBA692762BBC746 my gmail [email protected] my game name is salimjaber BARBARSSA 8 Feb 2018, 1:58AM
lost gold Locked about a year ago by Doug Henderson	71	2	were is my gold i had over 20 gold left on my account cant send a ticket even have this happened after pvp reset even have my payments screen shot put my gold back on my account kixeyeuser_787879381_8392_4081899 19 Jan 2018, 11:49PM
Multiple accounts? about nine months ago by IEYEDWILLIE	111	2	Thank you for the response. IEYEDWILLIE 31 Dec 2017, 5:49PM
Missing tech about nine months ago by System	33	4	kixeyeuser_873803661_9878_3276748 said: I have been missing 3 pieces of equipment for MONTHS.. L Mega Tank, L Hellfire and L Laser Tank. I really do not want them but they do take up space (1800) I have tried sending reports but those of us who do not coin are set up for failure anyway. Does anyone know a fix for this? Can you explain this issue with more detail. What I understand is that you haven't received the Leg. Mega Tank, Leg. Laser Tank and Leg. Hellfire. These 3 units s… Axel L 30 Dec 2017, 11:02PM
Overwritten account - need some help about a year ago by killbox one alpha	61	4	Roycristobal1 said: hello, where is the link of support ticket. thanks Support tickets for WC:RA are send in this site. https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Then, the only step you need to take is to click on "Contact Us" and a ticket form will be open which you can fill in. Axel L 30 Dec 2017, 10:52PM
Loading Issues about nine months ago by System	31	1	War commander rogue assault will not work on my new tablet it is an next book model nx16a8116k pk can you fix this? Olen D. Seay 25 Dec 2017, 9:58PM