Community Support

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How To: Submit a Support Ticket Pinned Locked Hot about two years ago by CM Scarlett	1.1K	0	Greetings, Commanders! If you run into any trouble with War Commander: Rogue Assault, you many need to submit a ticket to Customer Support. The easiest way to contact support is through the in-game support option. Just tap your avatar in the top left, hit settings, and tap "SUPPORT." If you are unable to enter the game, you can contact support from any computer at https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Please also keep the following best practices in mind: * Always incl… CM Scarlett 14 May 2016, 12:09AM
The WC:RA Community is Here to Help! Pinned Locked Hot about three years ago by Hyperius	457	0	Greetings Commanders, This forum is where you can get help with War Commander: Rogue Assault. If you have an issue you can post it here for the community to assist with, or you can submit a support ticket here. Please give as much information as possible about your issue and we will try to help. Please note War Commander web has its own community support, which can be found here. Hyperius 24 Jan 2016, 5:03PM
WC:RA Frequently Asked Questions Pinned Locked Hot about three years ago by Hyperius	1.7K	0	Q: Can I play on Android? A: Currently War Commander: Rogue Assault is only available on iOS. KIXEYE is planning to release on Android as well, but do not have a release date yet. An announcement will be posted in the forums when that information is available. Stay tuned. Q: Why can't I find the game in the app store? A: War Commander: Rogue Assault is currently only available in certain countries as part of a limited iOS release. If the game is not available for you at this time, keep an ey… Hyperius 21 Nov 2015, 5:26PM
Error Sunday morning by Makrus1988	16	1	my nick in game Макс, level 30, base is in Serbia, clan Елизиум. ID can't find out as the game freezes right after login. Makrus1988 18 Nov 2018, 5:26AM
no effect of boost oil, please fix about three weeks ago by huyhung90	10	0	Image Added huyhung90 6 Nov 2018, 8:26AM
Store , alliance credit about three weeks ago by Gionfran Wah	7	0	How come I won so many game ,and my points never get increase , can kiseye settle this problem ASAP ? Gionfran Wah 5 Nov 2018, 5:50PM
error 9 about a month ago by BOW31LIOLE	13	1	I would recommend contacting customer support about this issue. https://rogueassault.zendesk.com/hc/en-us Axel L 26 Oct 2018, 10:42PM
useless choppers about a month ago by renzo1111	21	0	helicopters don’t work anymore? i wonder why i am unable to use my choppers since early october? anyone knows..? renzo1111 23 Oct 2018, 10:16AM
我的账户被禁了 about a month ago by Cui Longyu	25	1	Translation of question using Google Translate: My account has been banned My account ID is 109709b8bb9639e9 I hope you can solve it for me as soon as possible. Answer in English: If your account has been banned and you want a second chance, you will have to send a ban appeal to kixeye support. Link: https://rogueassault.zendesk.com/hc/en-us Translation of answer to Chinese using Google Translate: 如果您的帐户已被禁止并且您想要第二次机会，则必须向kixeye支持发送禁令申诉。链接：https:/… Axel L 22 Oct 2018, 9:23PM
id apple about a month ago by Matteo Ferrara31	13	0	avviamento del gioco richiede id apple!!! thanik phutan7 18 Oct 2018, 1:02PM
Lost Account Hot about two years ago by reese803	464	3	Wie komme ich auf meine Basis zurück? Habe nach der Installation auf dem neuen mobil neu angefangen Adibaba 17 Oct 2018, 9:50PM
部隊の軽車両について about a month ago by Hironobu Iwasaki	16	0	お世話になります。部隊の軽車両ですが、PKの次にハンヴィーになっていますが、PK IFV,S-13,ハンヴィーIFV,ストライカーIFVとか無いのですが、これで宜しいのでしょうか？ Hironobu Iwasaki 15 Oct 2018, 12:14PM
I can not undo my lvl 51 user about ten months ago by ismailssenel	47	1	slm.a kardeş ne yaptın oyunun geri heldimi dost_luklara_34 30 Sep 2018, 12:11PM
chat says Offline about two months ago by Graphite Ink	17	0	when i click on chat or map it says that i am offline and i am unable to enter in either?, anyone know how to fix that? thanks Graphite Ink 27 Sep 2018, 3:11AM
Not receiving any notifications about two months ago by ghostbusters234	8	0	Hi everyone! Recently I've bought a new phone (Samsung galaxy s9) and I dont receive any notifications, it's including in-game messages and whenever I get attacked. I used to get them on my phones notifications but now I don't. Someone else has this issue? Please help me out. ghostbusters234 25 Sep 2018, 10:28PM
Outposts about two months ago by RipRapRock	27	0	Hi, at what level can you no longer attack a level 55 outpost? The 65 is an oil nightmare for me! RipRapRock 21 Sep 2018, 11:58AM
Outposts about two months ago by RipRapRock	8	0	Hi, at what player level can you no longer attack a level 55 outpost? The 65 is a oil nightmare for me! RipRapRock 21 Sep 2018, 11:55AM
War commander rogue assault Hot about three years ago by Midou629	366	4	hello my friend, i got a little problem, i found at the time of logging in this game, not with my base, but found someone else's base, can it help to restore the base on my account I will be very happy to be helped immediately Tank you be for Eka Budiharto 23 Aug 2018, 11:26AM
error code 1 ( poor internet connection) after update Hot about a year ago by Edward Tobing	197	1	Mine won’t start it gets halfway then says poor connection error 2. Which is bullshit because I’m here now writing this message so clearly I have connection LTE. Deleted the game and downloaded again same problem might just say fuk it and delete permanently. Chris Webster11 18 Aug 2018, 2:50PM
2 Devices, Main base lost about three years ago by wohast	96	3	Hello sir how can i recover my old wc account lvl 52 can you please help me to return my game thanks fernand penilla 2 Aug 2018, 12:03PM
Game shut down without notice about six months ago by Dameon Luttrell	85	2	I would suggest to post information about WC:RA issues on the WC:RA Discord or Reddit server. This is mainly due to the fact that this forum section is sadly more or less dead. Helpful links WC:RA Discord server: https://discord.gg/c5aG5x WC:RA Reddit server: https://www.reddit.com/r/RogueAssault/ Axel L 24 Jul 2018, 10:05PM
Lost Gold about four months ago by Oknavarro	30	2	If someone can tell me how i spent 6500 gold, then im happy to bhy another cache of gold. Does anyone know if the admins can do this? Oknavarro 16 Jul 2018, 10:27AM
Got banned from all chat boards about four months ago by Glen Pierce	26	2	How can i reach the group coordinator. If i cant pm anyone Glen Pierce 14 Jul 2018, 12:05AM
app won't load about five months ago by Stephen_R93	17	1	How do I get rogue assualt on my Android device the app store tells me it not compatible with my device Stephen_R93 1 Jul 2018, 7:17PM
3 days special op only lasted 24 hours about six months ago by Anthony Kan	72	2	until today there's nobody from KIXEYE care to answer that question. what kind of TRASH tech support is this?REALLY DISAPPOINTED WITH THIS GAME Anthony Kan 25 Jun 2018, 4:12PM
Daily Raid Problem!!! Serious bug about five months ago by forhill	21	0	I find some serious problems in daily raid. When i attact and exit. The point is going to up. If I repeat this (attack and exit), The point is going to over 1000. I believe that KIXEYE need to fix this bug. Otherwise, users are not going to buy any point in your store. Hurry, Kixeye!!!! forhill 19 Jun 2018, 8:24PM
Account lost about five months ago by alex dewald	16	0	Guten Tag, HELL ME Ich habe mir ein neue Tablet gekauft, extra für das Spiel. Ich melde mich bei mein Google Account, dann wollte ich spielen und sehe ,dass es nicht mein Account ist. Ich bitte Sie ganz herzlich mir helfen meine richtige Spiel Account wiederstellen. Ich habe in diese Spiel über 3000€ investiert Mein Spiel Name: RUSАлексLex Spiel Level : 65 Spiel ID: 4C4521B847AF5FC9 ich hoffe,dass Sie mir helfen Mit freundliche Grüße Alex Dewald alex dewald 19 Jun 2018, 3:53PM
ACCOUNT LOST!!!! about nine months ago by ININDER	54	1	Sehr geehrte Damem und Herren, Heute ist so was mir passiert. Ich habe mir ein neue Tablet gekauft, extra für das Spiel. Ich melde mich bei mein Google Account, dann wollte ich spielen und sehe ,dass es nicht mein Account(Bild 1) ist. Ich bitte Sie ganz herzlich mir helfen meine richtige Spiel Account (Bi wiederstellen Mein Spiel Name: RUSАлексLex Spiel Level : 65 Spiel ID: 4C4521B847AF5FC9 ich hoffe,dass Sie mir helfen Mit freundliche Grüße Alex Dewald alex dewald 18 Jun 2018, 12:07PM
Cool down tokens about five months ago by marauding badger	107	0	What are the cooldown tockens and how do i us them? marauding badger 13 Jun 2018, 4:49PM
Developers don’t care for their buyers I guess about five months ago by Rogue Assaulter	16	0	Hey Kixeye, I wanted to invest on this game but now I won’t. I am not exaggerating, In PVPs I have to skip through 90 bases to get 1 base that has the core element of game- metal rewards, where else could I get it and play further. I have a tremendous infamy if that’s the excuse ur dev team will be making again. My username is Rogue Assaulter. I’ve tried ur in game support several times by email Id- [email protected] but it’s unanswered every time. I’ll be quitting the game if not heard this t… Rogue Assaulter 13 Jun 2018, 2:20PM
Response times Customer Support about six months ago by schnusel01	20	1	Depending on any backlogs, it usually takes at least 72 hours. Replying before an agent does will only postpone an official response, so the only thing you can do for now is be patient. KrisK 8 Jun 2018, 3:37PM
Chat/ notifications have not been working since I started playing this game (iOS) about six months ago by DeltaMikeIII	4	0	Ever since I have been playing this game (level 32) i cannot get the chat/Notifications function to work, All I get is a greyed out background, and a swirling icon with a message saying “you are offline” I have done every update, contacted support 3-4 times and cannot get a answer, And the person who tries to answer, I get a link to a kixeye page that says “page not found” So I can’t even communicate with the person who is trying to troubleshoot the problem. If anyone can help, or get a… DeltaMikeIII 8 Jun 2018, 5:32AM
can u kix nobs explain this? Hot about seven months ago by RickSanchez	152	2	Yes they broke this a few weeks back,not that big of a deal to me,but is annoying. DOUBLE DOG 5 May 2018, 4:23PM