Community Support

This is NOT the forum for War Commander web. For that forum, go here: https://www.kixeye.com/forum/categories/war-commander

War Commander: Rogue Assault is a new mobile title from KIXEYE. Any topics created that are not about WC:RA will be moved to the appropriate forum.

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How To: Submit a Support Ticket Pinned Locked Hot about three years ago by CM Scarlett	1.2K	0	Greetings, Commanders! If you run into any trouble with War Commander: Rogue Assault, you many need to submit a ticket to Customer Support. The easiest way to contact support is through the in-game support option. Just tap your avatar in the top left, hit settings, and tap "SUPPORT." If you are unable to enter the game, you can contact support from any computer at https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Please also keep the following best practices in mind: * Always incl… CM Scarlett 14 May 2016, 12:09AM
The WC:RA Community is Here to Help! Pinned Locked Hot about three years ago by Hyperius	521	0	Greetings Commanders, This forum is where you can get help with War Commander: Rogue Assault. If you have an issue you can post it here for the community to assist with, or you can submit a support ticket here. Please give as much information as possible about your issue and we will try to help. Please note War Commander web has its own community support, which can be found here. Hyperius 24 Jan 2016, 5:03PM
WC:RA Frequently Asked Questions Pinned Locked Hot about three years ago by Hyperius	1.8K	0	Q: Can I play on Android? A: Currently War Commander: Rogue Assault is only available on iOS. KIXEYE is planning to release on Android as well, but do not have a release date yet. An announcement will be posted in the forums when that information is available. Stay tuned. Q: Why can't I find the game in the app store? A: War Commander: Rogue Assault is currently only available in certain countries as part of a limited iOS release. If the game is not available for you at this time, keep an ey… Hyperius 21 Nov 2015, 5:26PM
Getting my account back after being banned for no reason about two months ago by bust a nut	52	7	bust a nut said: Kixeye has banned my wcra account . For no reason this is 4th day I can't log in . Now I've spent enough money and played for 3 years with no problem so why now have you decided to ban my account kixeye done thatto me to how do i send ticket jamie jjones 260 21 Apr 2019, 5:14PM
The account was overwritten Sunday afternoon by zeele	9	0	The account was overwritten and a claim was made，what should I do zeele 21 Apr 2019, 4:25PM
User name about three months ago by Smile Man Ezy Ezy	23	1	yellowhua210 yellowhua210 19 Apr 2019, 7:37AM
unfortunately i lose my event xp about three months ago by Raja Abbasi	2	1	I played to game for almost to months, I didn’t familiarize yet the game, this morning there was an event, I played then I used my gold to blitz the event, then I didn’t notice that that event is almost done, then when I almost finish my I stooped played then the event Is done also, and I didn’t even get my rewards PAGEzus14Mapintas156 18 Apr 2019, 5:59PM
Please disable your account about three weeks ago by aa775be9c3a7b052	21	0	Please disable your account ID: aa775be9c3a7b052 Thank you. aa775be9c3a7b052 9 Apr 2019, 4:10AM
account question needs to be answered. about three weeks ago by System	2	0	This discussion was created from comments split from: Banned Account. System 8 Apr 2019, 2:19PM
Bannd me????? about a month ago by HUNTER.Ahmed	12	2	If you wish to appeal an in game ban, please contact Customer Support via a support ticket. https://rogueassault.zendesk.com/hc/en-us Axel L 5 Apr 2019, 9:30PM
How to cancel the monthly subscription about three weeks ago by manbob73	11	0	I'd like to cancel my monthly subscription. manbob73 4 Apr 2019, 5:01PM
Lost Account Hot about two years ago by reese803	572	7	Hello . Can someone help me how to recover my rogue assault account? JTF141- Mind Frame 27 Mar 2019, 10:48PM
Lost account about a month ago by HUNTER.Ahmed	12	1	My mobile phone I am using went dead can I still retreive the account that I am using. I registered the name of my wife by the way,...joel Wilma Vicen 27 Mar 2019, 12:15PM
I have trouble buying gold about two months ago by cry worck	61	9	any reponce about my broblem cry worck 1 Mar 2019, 7:04PM
Rogue assault about two months ago by Tiko Masumyan	21	0	My account lags ARMENIA_Tiko lvl 30 I went to Аляс(Клан) and started not to move the screen😑😔 Tiko Masumyan 6 Feb 2019, 11:09AM
Buying gold overcharge about two months ago by Bullwp1	11	0	Buying gold, when I receive my bill from the apps store it’s twice the amount ex: 20$ dollars purchase ends up to be 40$, tried communicating when kixeye no return, the apps store says it’s kixeye the problem, am my the only one with this problem ? Bullwp1 4 Feb 2019, 9:16PM
Smash n Grab Vet Tier order? about three months ago by Jabo51581	11	0	Todays the 4th SnG in Jan....Why is the Vet Tier week 1 active? Jabo51581 23 Jan 2019, 6:58PM
I didn't get the paladin lv.10 equipment blueprints after about three months ago by Eason Li	1	0	I didn't get the Paladin lv.10 equipments yet after I and my group >30 ppl got Paladin blueprint in Morningstar act. please help this my user ID:A0014A643A77W253 Eason Li 23 Jan 2019, 4:31PM
CUSTOMER SERVICE Hot about a year ago by Louis Kakascik	291	8	When I remove the Reaper, it adds to AC-130. Help... Elbert Yee 16 Jan 2019, 12:54AM
Himars level guide????🔥 about three months ago by IEYEDWILLIE	22	0	Could someone please provide a level guide (required commons & criticals/level) for Himars? Thanks IEYEDWILLIE 16 Jan 2019, 12:20AM
!!!!!!!!!!!!!!!!!!!!!!!! ARE YOU SERIOUS !!!!!!!!!!!!!!!!!!!!!! about five months ago by Fatih Duran	141	1	OH WOW YOU’RE RIGHT!!! I CANNOT BELIEVE THAT THE GAME GETS MORE DIFFICULT AT HIGHER LEVELS!!! AND EVEN MORE SHOCKING IS HOW THE PEOPLE WHO CREATED AND MAINTAIN THIS ENTERTAINMENT PRODUCT (BY WORKING ON IT FULL TIME AS THEIR ACTUAL JOB) LET US PLAY IT FOR FREE BUT ALSO OFFER SHORTCUTS FOR THOSE WHO WISH TO ADVANCE MORE QUICKLY AND ARE WILLING TO PAY FOR VARIOUS ADVANTAGES, THUS CREATING A REVENUE STREAM THAT MAKES THE GAME AN ECONOMICALLY VIABLE ENDEAVOR, WITH NEITHER ANY REQUIRED PAYMENT NOR FO… Saint Deraj 9 Jan 2019, 8:58AM
rogue error assault about three months ago by aguila50	31	0	Hello I get in touch with you because from the last update that took place it is impossible to start the game load the shield and leaves the game. aguila50 7 Jan 2019, 8:08PM
Legendary Subscription Hot about five months ago by Jeff Chappell	21	24	Same problem here, I subscribed in December , now in January it unsuscribed me, and I was getting none of the legendary cases or benefits. Been a player for two years if this doesn’t get fixed NOW! i am done with this game. Putting a ticket in every time I get unsuscribed. verhegja 6 Jan 2019, 5:13PM
Stuck in tutorial about a year ago by ClashofClansIsBetter	61	8	stuck in tutorial, asks me to click on the platform yet doesn't show anything when i do W_A_N_T_E_D 6 Jan 2019, 6:02AM
Canceled my account about four months ago by Luis Ramirez19	61	1	My account in Lever 60 A4FAE23F950B5317 HUNTER38PR 29 Dec 2018, 8:43PM
Are there Discord or line rooms about five months ago by Atlas19kilo	41	4	Atlas19kilo said: It says its expired Then, it could be the case that you have either been banned from the Discord server or that you are affected by a mysterious issue on discord. You could try to join another server and see if that works. In the case that you have been banned, you can join the WC Discord server and then contact CM Chris via a private message using this channel. WC Discord server: https://discord.gg/warcommander Axel L 25 Dec 2018, 11:21PM
Support about four months ago by Maranwe	21	0	Why email is not working? It is nobody is using it so how to contact support? In that email it says to use this forum how I wanna email them Maranwe 13 Dec 2018, 10:59PM
Not receiving any notifications about seven months ago by ghostbusters234	41	1	Me too I have the same problem. I change my phone and I no longer receive notifications on my account. Moi Aussi j'ai le méme problème. j'ai changer de téléphone et je ne recoie plus les notification sur mon compte. Antoine ZLotnicki 13 Dec 2018, 6:45PM
Poor connection (error code 19) about five months ago by Sony Ade	21	5	If you want to report any issues related to WC:RA, I would suggest doing it either on the WC:RA Discord server, WC:RA Reddit page or via a support ticket. This is due to the reason that the WC:RA forums on kixeye.com is no longer monitored. Helpful links WC:RA Discord: https://discord.gg/pYADBeg WC:RA Reddit: https://www.reddit.com/r/RogueAssault/ WC:RA Support: https://rogueassault.zendesk.com/hc/en-us Axel L 6 Dec 2018, 10:59PM
Abbonamento about five months ago by streetglidemio	11	0	Buona sera ho riscontrato un problema che il mese scorso ho fatto l’abbonamento che fino al 31 11 tutto avevo tutto ciò che è scritto ma dal 1 12 si è rinnovato automaticamente ma dal 1 12 a oggi 04 12 non mi sta perdendo nulla ciò che è scritto nel l’abbonamento.. mi date spiegazioni? streetglidemio 4 Dec 2018, 5:38PM
Lost LVL 37 progress. about five months ago by H3LLC4T1	43	9	When I logged on several days ago 11/27/18), my LVL 37 (LVL 6 CC) profile and base were gone and it forced me to do the tutorial again and started me at LVL 2 (LVL 1 CC). I can still see my original base and profile in my Alliance members tab and I am pissed off, because I spent about $70 getting started to play with my family only to get screwed out of my base and everything I paid for. H3LLC4T1 4 Dec 2018, 6:32AM
Il gioco si blocca about five months ago by Claudio Irde	21	2	Perché il gioco si chiude se uso attacco aereo? Claudio Irde 25 Nov 2018, 3:44PM
Game shut down without notice about a year ago by Dameon Luttrell	141	3	When attacking the enemies out me from game Yasser Barca 20 Nov 2018, 4:55PM